Privacy Policy

Data Controller Information

The data controller responsible for your personal information is:

Data Collection

The data we collect depends on how you interact with our website and services. We collect personal information that you voluntarily provide to us and automatically through your use of our website.

Information You Provide

• Contact information (name, email address, phone number)
• Communication preferences and inquiry details
• Kitchen specifications and cookware preferences
• Any other information you choose to provide in forms or communications

Information Collected Automatically

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, click patterns)
• Location data (IP address, general geographic location)
• Cookies and tracking technologies data

How We Use Your Information

We use your personal data for various purposes based on different legal grounds. Here's how we use your information and the legal basis for each use:

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted partners who assist with website hosting, analytics, and customer support
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect our rights, property, or safety, or that of our users
• Consent: When you have given explicit consent for specific sharing purposes

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this privacy policy or as required by law. Our data retention periods vary based on the type of information and how it's used:

• Contact Information: Retained for 3 years after last contact or until you request deletion
• Website Analytics: Typically retained for 26 months as per Google Analytics settings
• Marketing Data: Retained until you withdraw consent or unsubscribe
• Legal Records: Retained as required by Portuguese and EU law

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

International Data Transfers

Your personal information may be processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses approved by the European Commission
• Binding Corporate Rules for multinational service providers

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection principles

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please reach out to us:

We will respond to your request within one month of receipt, or sooner when possible. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting the updated policy on our website with a new "last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.